1. How much does shipping cost?

Shipping fees vary based on your location and order size. Rates are calculated at checkout.

2. How long does delivery take?

UK orders typically arrive within 3–6 business days. International orders may take 7–14 days depending on customs.

3. Do you offer free shipping?

Yes, we occasionally offer free shipping promotions. Orders over a set amount may qualify for free UK delivery.

4. Can I track my order?

Yes. You’ll receive a tracking number once your order ships. We have connected our website to different parcel carriers such as Royal Mail.

5. Do you ship to P.O. boxes or parcel lockers?

Yes, although for international orders we recommend a physical address for smoother delivery.

6. How do I know my order is being delivered to the correct address?

You’ll confirm the address during checkout and receive it in your order confirmation email.

7. What if I accidentally enter the wrong address?

Contact us immediately — we may be able to update it before dispatch. Once shipped, changes aren’t possible.

8. Can I insure my package?

Yes. You can opt for insured shipping at checkout.

9. What happens if my package gets lost or doesn’t arrive?

Contact us and we’ll investigate with the courier and assist with a resolution.

PAYMENTS, RETURNS & SHOPPING EXPERIENCE >

10. What payment methods do you accept?

All major credit/debit cards, PayPal, and digital wallets.

11. Do you offer refunds or exchanges?

Yes — contact us with your order number and we’ll help with the process.

12. What is your return policy?

Items can be returned within 14 days of delivery if unworn and in original condition.

13. Can I cancel or change my order after placing it?

Yes, within 12 hours of placing your order.

14. Do you offer gift packaging or notes?

Yes — African-inspired wrapping and personal notes are available at checkout.

15. Is your site mobile-friendly and easy to shop from a phone?

Definitely. Our site is fully responsive on all devices.

16. Is my personal information safe when shopping on your website?

Yes — we use end-to-end encryption and follow global data protection standards.

17. What security measures are in place for payments?

Payments are processed through secure, PCI-compliant platforms like Stripe and PayPal.

18. Do you store my card details?

No — your payment info is securely handled by our payment partners and never saved on our servers..

19. How do I know your site is secure?

Our site is HTTPS-encrypted and includes up-to-date security certificates.

20. What if I forget my password?

You can easily reset it using the “Forgot Password” option on our login page

21. Can I shop as a guest or do I need to create an account?

Guest checkout is available, but creating an account helps track orders and manage returns more easily.

22. Do you share customer data with third parties?

No — your information is confidential and only used to process orders or improve service.

23. How can I contact customer service if I have a security concern?

Email or live chat with us through our website — our support team is ready to assist you.